Refund Policy

Last Updated: March 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by domain. It is designed to ensure transparency and fairness while protecting the interests of both the users and Domain. By using our services, you agree to the terms set forth in this policy.

Scope and Applicability

This policy applies to all users of ordainbg who purchase services from Domain. It governs all transactions made through our website and is applicable to all users, regardless of their location, provided they are accessing our services from within the jurisdiction of South Korea (SK).

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by domain.
  • “Services”: The software as a service (SaaS) offerings provided by {{SITE_NAME}.
  • “Refund”: The return of funds to the User for services that have been purchased but not satisfactorily delivered as per the terms outlined in this policy.

Main Policy Content

1. Refund Eligibility

Users may request a refund under the following circumstances:

  • If the services provided are significantly different from what was described at the time of purchase.
  • If the services were not delivered within the promised timeframe.
  • If the User experiences technical issues that prevent the use of the services, and such issues are not resolved within a reasonable time frame.

2. Refund Request Process

To initiate a refund request, Users must:

  1. Contact our support team at [email protected] within 30 days of the purchase date.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Include any relevant documentation or evidence supporting the request.

Refund requests will be reviewed within 14 business days, and Users will be notified of the decision via email.

3. Refund Method

Approved refunds will be processed using the same payment method used for the original transaction. Users should allow up to 10 business days for the refund to reflect in their account.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

ordainbg reserves the right to deny refund requests that do not comply with the terms outlined in this policy. Additionally, the following limitations apply:

  • Refunds will not be issued for services that have been used beyond the trial period, if applicable.
  • Refunds will not be granted for any services that were purchased at a discounted rate or during promotional periods.

In no event shall ordainbg be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the services.

Data Protection/Security

All personal information provided in connection with a refund request will be handled in accordance with our Privacy Policy. We are committed to protecting the privacy and security of our Users' data.

Changes to Policy

ordainbg reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: ordainbg
Phone: +4219038031703
Email: [email protected]
Address: Twin City Tower, Mlynské nivy 10, Floor 5, Office 23, 82109 Bratislava, SK

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of South Korea. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in South Korea.